FAQs
Question
FAQs about our company
1. What insulation services do you offer?
We provide a wide range of insulation solutions for residential, commercial, and industrial properties. This includes spray foam insulation (open and closed cell), attic insulation, crawl space clean-up, fireproofing, sound barriers, and more. Our team ensures installations are performed with high-quality standards, safety measures, and energy efficiency in mind.
2. What are your business hours and how can I contact you?
Our office is open Monday through Friday, from 8:00 AM to 5:00 PM PST. You can contact us via phone at (925) 595-8020 or email at info@insultechs.com. We are located at 895 Howe Rd, Suite M, Martinez, CA 94553.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard), checks, and bank transfers. Payment terms can be discussed with our team during the estimate or contracting process.
4. Do you offer free estimates?
Yes, we provide free estimates. Our team will assess your property to determine the best insulation solution for your needs, offering recommendations based on energy efficiency, material types, and your budget.
5. How does your warranty work?
We offer a one-year limited warranty on workmanship and materials for all installations. If any defects are found within this period, we will inspect and resolve the issue at no additional cost. You can submit a claim by contacting us with details of the issue.
6. What safety precautions do you take during installations?
Our team follows strict safety protocols, including the use of protective gear and equipment to ensure a safe installation process. We also take care to minimize disruptions to your property and leave the site clean after completing the work.
7. Can I cancel a service after signing a contract?
Yes, customers have the right to cancel a service contract within three business days from the date of signing, per California Contractors Board. To cancel, simply contact our office, and we will guide you through the process.
8. What is your privacy policy regarding customer information?
We take your privacy seriously. Any personal information we collect, such as your name, address, and contact details, is used solely for service purposes. We do not sell or share your information with third parties without your consent. For more details, please review our full Privacy Policy.
9. Do you offer financing options?
Yes, we offer financing options for larger projects. Our team can help you explore available payment plans, allowing you to spread the cost over a period that suits your budget. Contact us for more details.
10. How long does an insulation project typically take?
The timeline for insulation projects varies based on the scope and complexity of the job. Smaller residential jobs, such as attic or crawl space insulation, can typically be completed from 1-3 days. Larger commercial or industrial projects may take several days or weeks. Our Project Manager or Estimators will provide you with an estimated timeline during the consultation.
11. What types of insulation materials do you use?
We offer a variety of insulation materials, including spray foam (open cell and closed cell), fiberglass, mineral wool, and injection foam. Each material has its benefits depending on the property and desired energy efficiency. Our experts will guide you in selecting the best material for your specific needs.
12. Do you perform insulation removal as well as installation?
Yes, we provide both insulation removal and installation services. Whether your old insulation is damaged, outdated, or contaminated, we can safely remove it before installing new insulation, ensuring your property is more energy-efficient and properly insulated.
13. What is the benefit of spray foam insulation compared to traditional insulation?
Spray foam insulation provides superior energy efficiency by sealing air leaks, which reduces energy costs. It also has a higher R-value per inch compared to traditional materials like fiberglass, meaning it offers better thermal resistance. Additionally, spray foam helps with soundproofing and moisture control.
14. Do you offer services outside of insulation?
Yes, in addition to insulation services, we also specialize in fireproofing, sound barriers, HVAC duct installation and maintenance, gas fireplace and Demolition services. For a full list of services, visit our website catalog
15. How does your warranty work?
We provide insulation services for both new construction and retrofitting existing buildings. Whether you’re building a new home, commercial property, or upgrading an older building, we have the expertise to meet your insulation needs.
16. Are there any eco-friendly insulation options?
Yes, we offer eco-friendly insulation solutions, such as spray foam insulation with low Global Warming Potential (GWP) and fiberglass made from recycled materials. These options are ideal for clients looking to reduce their environmental impact while improving energy efficiency.
17. Do you serve areas outside of Martinez, CA?
Yes, we serve a wide area, including the North Bay,South Bay, East Bay, and greater Northern California regions. We perform services within a 100 mile radius of our location in Martinez, CA. Contact us to verify if we cover your area.
18. What is the process for scheduling a service?
To schedule a service, you can contact us via phone or email, or fill out a request form on our website. Our team will get back to you to confirm details, answer any questions, and set up an appointment for a consultation or service, we can also provide you with a rough estimate over the phone.
19. How do you ensure the insulation is installed correctly?
Our installers are highly trained and experienced, following industry standards and best practices. We perform quality checks at every stage of the installation, and our work is backed by our one-year workmanship warranty. We also provide detailed reports after the job is completed and warranty certification, ensuring transparency.
20. Why should I choose Insul Techs over other insulation providers?
We pride ourselves on providing top-notch customer service, high-quality insulation products, and exceptional workmanship. With over a decade of experience and a commitment to energy efficiency and safety, we ensure every project is completed to the highest standards, giving you peace of mind and long-term energy savings.
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